Return Policy
When you purchase from EPlanent LIMITED via the Eplanent.com web site you are acknowledging your awareness & agreement of our Return Policy, instructions and guidelines.
Please refer to the terms and instructions provided below regarding product returns, exchanges and RMAs. If you need additional information please contact us.
In order for Eplanent.com to offer the lowest price on DSL and broadband hardware, we only accept returns for hardware failure reasons. We DO NOT offer a return capability for operability issues with your carrier or network, or any other reason than hardware failure. Cancelled orders after shipment by Eplanent.com are not returnable.
PLEASE NOTE : The following terms and conditions are applicable to all orders.
WARRANTIES
Most EPlanent products come with 1-year, 2-year, or 5-year as well as lifetime warranties. We also offer extended and enhanced warranty options. Refurbished products include a 90 day warranty, with an option to extend the warranty to 1 Year for a small additional one time fee.
RELIABILITY GUARANTEE
All standard stock products are backed by Eplanent’s reliability guarantee. Any DOA unit will be exchanged from EPlanent’s stock for an immediate brand new replacement unit. In addition, if the item ordered does not completely satisfy your requirement, simply notify us within 15 days of purchase and we will swap out the unit for the correct product.
ORDER ERRORS & SHORTAGES
All shortages, errors or problems with orders must be reported within 15 days of shipment. EPlanent will not be liable for any shortages, errors or problems not reported within 15 days of shipment. All returns require the issuance of a Return Material Authorization (RMA) number by an authorized agent of the EPlanent RETURN AUTHORIZATION DEPARTMENT Click here to request an RMA
SPECIAL ORDERS
Many orders are considered “Special Orders.” This is true whenever we or the manufacturer is making special efforts to manufacture, obtain or ship and order specifically for a defined purchase order. These orders are non-cancelable and full delivery of special orders must be taken and paid for. Advance deposits are usually required for special orders. Special Order items are non-refundable and non-returnable.
RESTOCKING
All returns will include a minimum of a 30% restocking fee, unless the returned item is a standard stock item (not a special order item), is returned within 15 days of original shipment, and is accompanied by an offsetting order totaling at least the dollar value of the returned items.
CREDITS
All credits issued are store credits only, there are absolutely no refunds. All credits issued expire 90 days after the date of issuance if not used for a specifically identified purchase within the 90-day period. All store credits must be presented to EPlanent for specific use at the time of purchase and must include the original credit invoice to be used.
SHIPPING / FREIGHT
When applicable shipping and handling charges are added to your order (invoice). The charges include the actual freight, insurance charges and COD charges. Additional charges may be billed for DIM charges, Fuel Charges, Address Changes, and Import Duties and Taxes that may have been incurred.